Repair Services – Return Merchandise Authorization (Rma) Request

Prior to submitting a RMA request, please note

Before returning any item for repair, you must obtain a RMA number from TTI.
Your RMA number must be clearly marked on the shipping box. Returned products with no RMA number visible on the box shall be subject to refusal.
TTI provides maintenance and repair services for both warranty and out-of warranty products.

  • If the problem is not covered under the TTI warranty, we will notify you and inform you of service on a fee basis.
  • Non-Warranty repair service is available from TTI for a nominal charge.

In order to provide you with the best possible service please, describe the problem in as much detail as possible.

RMA request form

To submit a RMA request for your product, please, download the following form and follow the instructions described on it.

Support Service will contact you and send you the RMA number shortly.

In compliance with the provisions of the current regulations on Protection of Personal   data, we inform you that your personal  data  will be processed by TTI NORTE S.L., as the Data Controller for the purpose of managing the requests for information that reach through web forms or social networks. The legal basis for the processing of your data is your consent to submit this form. Likewise, we inform you that except legal obligation or express consent on your part that TTI NORTE S.L. will not transfer your data to third parties.

You have the right to obtain confirmation on whether we are processing your personal data, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary, as well as exercise the other rights included in the regulations in the way that is explained in the additional information. You can exercise the aforementioned rights in the terms established in the current regulations by contacting TTI NORTE SL, C/Albert Einstein, 14, 39011 Santander (Cantabria) tel. 942291212, e-mail: gdpr@ttinorte.es.

Likewise, you can request through the same contact   data, detailed additional information about our data Protection