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Support

Our technical support team provides agile assistance as needed, answers to product-related questions, troubleshooting or remote diagnostics, alongside any other help you need.

Please use the following form to get in touch with us

RMA request form

To submit an RMA request for your product, please, download the following form and follow the instructions described on it.

Support Service will contact you and send you the RMA number shortly.

RMA form

Before returning any item for repair, you must obtain an RMA number from Celestia TTI

Prior to submitting an RMA request, please note

Your RMA number must be clearly marked on the shipping box. Returned products with no RMA number visible on the box shall be subject to refusal.

Celestia TTI provides maintenance and repair services for both warranty and out-of warranty products. If the problem is not covered under the Celestia TTI warranty, we will notify you and inform you of service on a fee basis.

Non-Warranty repair service is available from Celestia TTI for a nominal charge.

In order to provide you with the best possible service please, describe the problem in as much detail as possible.

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    VIEW GDPR

    In compliance with the provisions of the current regulations on Protection of Personal data, we inform you that your personal data will be processed by TTI NORTE S.L.U., as the Data Controller for the purpose of managing the requests for information that reach through web forms or social networks. The legal basis for the processing of your data is your consent to submit this form. Likewise, we inform you that except legal obligation or express consent on your part that TTI NORTE S.L.U. will not transfer your data to third parties.

    You have the right to obtain confirmation on whether we are processing your personal data, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary, as well as exercise the other rights included in the regulations in the way that is explained in the additional information. You can exercise the aforementioned rights in the terms established in the current regulations by contacting TTI NORTE S.L.U., C/Albert Einstein, 14, 39011 Santander (Cantabria) tel. 942291212, e-mail: gdpr@ttinorte.es.

    Likewise, you can request through the same contact data, detailed additional information about our data Protection Policy. Also, you can consult our additional information on our corporate web site. https://www.ttinorte.es/

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